FREE STANDARD DELIVERY
For Orders Over $100 within the United States
INTERNATIONAL SHIPPING
To the majority of the world

WHAT IS YOUR ORDER CANCELLATION POLICY?

Any changes or cancelation requests will be denied 24 hours after an order has been placed.

 

WHAT IS YOUR RETURN / EXCHANGE POLICY?

Returns are accepted only for either defective or damaged items, up to 15 days after purchase.

To be eligible for a return, the item must be unused, in the original packaging. A receipt or proof of purchase is required for all returns. The item will be exchanged for the same item.

Visit our contact page. Enter your information and select Returns and Refunds on the message category drop-down menu. Send a message with an explanation for the request. One of our customer service specialists will send an email response with further instructions.

 

WHAT IS YOUR REFUND POLICY?

Refunds are only accepted for defective, or damaged items, up to 15 days after purchase.

Refunds are only accepted for defective, or damaged items if the customer does not wish to exchange for the same item, or if the item is no longer in stock. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Visit our contact page. Enter your information and select Returns and Refunds on the message category drop-down menu. Send a message with an explanation for the request. One of our customer service specialists will send an email response with further instructions.

If a credit has not been received after 7 business days, please contact customerservice@kinktionary.com

 

ITEMS ARE MISSING FROM MY ORDER?

There may be multiple shipments for one order.

If your order contains made-to-order and custom made items, your order was split into multiple shipments with different arrival dates. Check your original order confirmation email for updates, and tracking for individual shipments.

All of our garments and mugs are made-to-order.  Production times take between 4-7 business days. These times are averages and can change depending on production demand.

 

WHAT ARE YOUR SHIPPING OPTIONS?

Domestic Shipping Options

 Standard Shipping

  • Domestic shipping rates are calculated at the checkout page.
  • Orders over $100 within the United States are sent with free standard delivery.

 Rush Shipping

  • Rush shipping rates are calculated at the checkout page.

International Shipping Options

 Standard Shipping

  • We ship to the majority of Countries in the world.
  • International shipping rates are calculated at the checkout page.

 Rush Shipping

  • We ship to the majority of Countries in the world.
  • International rush shipping rates are calculated at the checkout page.

 

HOW SOON WILL MY ORDER SHIP?

Production Times For Made-To-Order Items

All of our garments and mugs are made-to-order. Production times take between 4-7 business days. These times are averages and can change depending on production demand.

Order Handling Times

 Standard Shipping Handling Times

  • Orders with standard shipping for at-once items are typically shipped within 2 business days.
  • Orders with standard shipping for made-to-order items are typically shipped within 5 business days.
  • These times are averages and can change depending on production demand.

 Rush Shipping Handling Times

  • Orders with standard shipping for at-once items are typically shipped within 1 business days.
  • Orders with standard shipping for made-to-order items are typically shipped within 5 business days.
  • These times are averages and can change depending on production demand.

 

WHAT IS YOUR  PRIVACY POLICY?

Privacy is extremely important to us.

We do not share customer personal information with any unaffiliated parties, except our approved agents and contractors.  We do not sell, rent, or lease customer data. Our full privacy policy is located HERE.

Discreet Billing

We use discreet billing.

Charges for orders will appear under the name SP * KTNLAB  on the customer billing statement.

Discrete Shipping

We ship all orders using plain, discrete packaging.

The name SP * KTNLAB  will appear on the return address section of the shipping label.

 

IS WHOLESALE PRICING AVAILABLE?

Wholesale Policy

Wholesale accounts are not offered at this time. This may change in the future.

 

WHY DOES MY ITEM SMELL LIKE VINEGAR?

Direct To Garment (DTG) Printed items

The pre-treatment process for Direct to garment ( DTG) printed items sometimes leave a faint vinegar-like odor. Fortunately, this smell fades. We suggest washing your garment in cold water and hang to dry before wearing.